🔄 Returns & Refunds Policy

At Capaztore Store, customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which returns and refunds may be accepted for purchases made through our website.

📦 Return Eligibility

Customers may request a return if the item received is:

• Damaged during delivery
• Defective or not functioning as intended
• Incorrect item received
• Significantly different from the product description

To be eligible for a return, the request must be submitted within 14 days of delivery.

Returned items must be:

• Unused and in their original condition
• In the original packaging whenever possible
• Accompanied by proof of purchase or order confirmation

🚫 Non-Returnable Items

We may not accept returns for:

• Items that have been used, worn, or altered
• Items returned without prior contact
• Items damaged due to misuse, improper handling, or normal wear and tear
• Clearance, final sale, or non-returnable items clearly marked on the product page

📝 Return Request Process

To request a return, please contact our support team and provide:

• Your order number
• A brief description of the issue
• Clear photos of the item received, if applicable

Once your request is reviewed and approved, we will provide return instructions.

Please do not send items back without contacting us first.

💸 Refunds

Once the returned item is received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider, but most refunds are completed within 5–10 business days after approval.

🚚 Return Shipping Costs

If the return is due to our error, such as:

• Wrong item sent
• Damaged item received
• Defective product

we may cover the return or provide an appropriate solution.

If the return is requested for other reasons, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable, unless the return is caused by our error.

❌ Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If you would like to cancel an order, please contact us as soon as possible. Once the order has entered processing or has been shipped, cancellation may no longer be possible.

📭 Missing or Lost Packages

If your package appears to be lost or significantly delayed, please contact us. We will review the shipment status and work with the carrier when appropriate to help resolve the issue.

⚠️ Chargebacks and Abuse

We reserve the right to refuse returns, refunds, or service in cases involving policy abuse, excessive claims, suspicious activity, or fraudulent behavior.

📞 Contact Information

If you have any questions regarding this Returns & Refunds Policy, please contact us:

Capaztore Store
Owned and operated by Aisebuild LLC
Address: 11744 Moorpark St. Apt P, Studio City, California 91604, United States
Phone: +1(747) 203-6521
Email: [email protected]